1-888-721-9758

Frequently Asked Questions


Shipping & Delivery

How are orders shipped?

For orders shipped domestically, we offer Priority and Expedited shipping options. For international orders, please call us at 1-888-721-9758 between the hours of 9am-5pm EST, Monday through Friday or e-mail us at SnapStack@DMEdelivers.com for an international shipping quote.

When can I expect my SnapStack?

We produce your SnapStack® within 3 business days.
After your product is produced, it will be delivered via USPS in 3-5 days.

Do you ship internationally?

We do. However, rates will vary for international shipments. For an international shipping quote, please call us at 1-888-721-9758 between the hours of 9am–5pm EST, Monday through Friday or e-mail us at SnapStack@DMEdelivers.com. We are not responsible for any duties, taxes and brokerage fees associated with country-specific import regulations noncompliance.

Can I track the progress of my order?

Yes. Contact us between the hours of 9am-5pm EST, Monday through Friday and a customer service representative will be able to tell you the status of your order.

Returns

What is your return policy?

We feel confident that you will be satisfied with your order from SnapStack®. However, if you are unsatisfied, we ask that you contact us within 10 days of receiving your order at 1-888-721-9758 between the hours of 9am-5pm EST, Monday through Friday, or via email at SnapStack@DMEdelivers.com in order to initiate a return authorization.

To receive a partial or full refund, customers must contact SnapStack®, speak with a customer service representative, and then ship their item(s) back to the print facility. Items must be shipped back to SnapStack® before a refund will be issued. Customers are responsible for return shipping.

Can I cancel my order?

If you choose to cancel your order, please contact us immediately at 1-888-721-9758 between the hours of 9am-5pm EST, Monday through Friday, or via e-mail at SnapStack@DMEdelivers.com. If your order is already in production, you will be subject to a $25 cancellation fee.